While I wrote an earlier post about getting hardwood flooring installed in two rooms, the saga took a few extra turns. To be brief, Lumber Liquidators (the Burlingame store) messed up our flooring order at every step of the way:
1. Six weeks or so ago I started the process and gave them a rough estimate of the square footage. A few days later the installer came out to finalize the actual dimensions and scope of work.
2. Five weeks ago, they shipped me the original estimated amount instead of the adjusted amount the installer sent through to them.
3. Four weeks ago, they failed to ship out the moldings and vents. Found that out when the installers (who did a decent job) were here installing the underlay and boards.
4. When I drove the excess materials to the store to return them that weekend, the guy there rather begrudgingly told me they wouldn’t charge me a restocking fee since I’d brought the excess in myself.
5. Three weeks ago, I paid quite a bit extra to get the moldings shipped to me quickly so the floors could be finished in a timely manner.
6. Just over two weeks ago, the moldings arrived, but they only sent the T-molding for the doors and not the quarter rounds for the walls.
7. A week and a half ago, I got a call from the Pleasanton store telling me my order was ready for pickup. I was very much in a state of WTF at that point.
8. One week ago, they finally sent out the quarter rounds–to our old SF house. I found this out because a couple neighbors there noticed tags on the door of the old house. They took pics of them and sent those to me. I looked up the numbers on FedEx’s site and, based on the dimensions, knew immediately that LL had sent the packages to the wrong address–an address we never gave to them.
9. I called LL very angry. Was told their store manager would contact me when he was in, but of course he has yet to call.
10. Thankfully, I called FedEx and explained things. The nice woman I spoke with explained to me that FedEx received the package in SJ and had no clue what to do with it, as it didn’t have a valid address (just our house number with no street name or anything else), so they looked up my name in their database and tried to deliver it to our old SF address. They quickly rerouted the shipment, and yesterday the installers came and finished the job.
So in summary, I have no idea how so many things can go wrong with what should have been a very straightforward job. We won’t be using that company again.