The pool resurfacing project was completed in 2017. In winter 2018, we started to notice that water was leaving the pool at a faster rate than we expected. We called Royal/Adams Pools, who did the remodel, and they sent a tech who used a tool (much like how the guy traced the water main) to scan for a leak. Nothing was found however, so another tech came out and dove in–for real. That box at the end of the pool, pictured below, provided the tech with air as he checked over everything, paying particular attention to the new side drain/skimmer installed during the remodel since we couldn’t unblock the bottom drain (the POs apparently poured concrete down that pipe at some point). Still, nothing major was found, and they decided to dig more, as they suspected the problem was near or with the new skimmer they installed.
While I was on my vacation, Agent Smith got to handle this small project. Turns out it wasn’t very small, as the pool had to be drained down by a third (about 12,000 gallons of water). Adams then sent another crew to pull up the concrete patch around the new skimmer, and soon enough they found the issue: at some point during the remodel, they cracked a pipe.
They sealed everything up and patched up the concrete. Then–and this is why I continually recommend Adams/Royal Pools to anyone looking to have a new pool installed or remodeled–Adams covered the cost of replacing the water. While we are on a well and thus do not have a water bill, pumping that much water is not something for which we want to use our well. So, just like when we filled the pool after the remodel, a water truck brought several loads to replenish the pool. A week or so later, we got a check from Adams for the cost of the refill. Pretty dang awesome on their part.
To date, we’ve been doing just fine in terms of keeping water in the pool. Having a big motorized cover over the water prevents most water loss during the warm months, and while we’ve also had a small leak with the pool solar, generally we only have to top it off every now and then.
I was very proud of Agent Smith, as he scheduled the repair work and worked with Bay Area Water Trucks to get everything back to normal while I was enjoying my vacation.